Monday, June 05, 2006

Counterpath eyeBeam 1.5.5

Counterpath has tweaked their successful eyeBeam 1.1 with a new version 1.5.









Version 1.1 of eyeBeam was a pretty solid product with good support for USB headsets... especially for the uber cool Plantronics CS-50 USB (can answer and hangup calls right from the wireless headset).

There were some minor annoyances however like when you double clicked on one of your contacts it would open up an instant message box instead of dialing the user. That is now a user selectable option in 1.5.5.

Speaking of contacts, the Calls and Contacts "wing" is now cleaned up a bit (call logs are on a separate tab rather than clogging up the Contacts page). Contacts can also now be importand from Outlook .pst files in addition to the .csv and vcard files.

There was also a bug in 1.1 now allowing for Consultative / Warm / Attended (I've seen it called all three) Transfer. This problem is now fixed in version 1.5.5.

The entire Options menu is now cleaned up. Device support seems simpler as does maintaining status messages for presence. Ringtones are now possible (.wav files only).

Another nice new feature is the ability to do Audio, Video & Signaling QOS usinging DSCP/TOS values. We usually setup HP gear in for QOS COS 6 (DSCP 48 is typically where COS6 maps in to by default) and Cisco gear for QOS COS 5 (DSCP 40, that's what Auto QOS does for Cisco phones so I usually just play along...).

One annoying change is that they swapped the buttons for pickup and handup. The green button is now on the left and the red 'hang-up' is now on the right... grrr....

All in all, I'd sait is's a worthwhile upgrade. If you're having issues with things like the Transfer function they'll probably even give you the upgrade for free.... nice folks that they are....

3 comments:

Farhan said...

Hi

I have tried eyebeam 1.5 and configured QoS through options -> Advance -> Quality of Service -> Audio QoS -> use DSCP/TOS value = 46 as recommended in eyebeam 1.5 user guide and other QoS documentations including Cisco.

I capture UDP only traffic going out of my Ethernet card using Ethereal. Checked the Internet Protocol header -> Type of Service it says None 0X00
Pc is installed with XP SP2.
Can't understand why eyebeam 1.5 is not tagging the packet with the configured DSCP/TOS value 46 (whatever its equallent in binary is)

Please advise.
Thanks

Farhan said...

Hi

I have tried eyebeam 1.5 and configured QoS through options -> Advance -> Quality of Service -> Audio QoS -> use DSCP/TOS value = 46 as recommended in eyebeam 1.5 user guide and other QoS documentations including Cisco.

I capture UDP only traffic going out of my Ethernet card using Ethereal. Checked the Internet Protocol header -> Type of Service it says None 0X00
Pc is installed with XP SP2.
Can't understand why eyebeam 1.5 is not tagging the packet with the configured DSCP/TOS value 46 (whatever its equallent in binary is)

Please advise.
Thanks

Farhan said...

Hi

I have fixed the problem. It might be because of the reboot or upgrading my 1.5.7 to 1.5.19.2 build 49847

Thanks